Cartwell
Contact us
Whether you're setting up your first store or scaling your hundredth, we're here to help.
Head office & phone support
Phone: 0324 4443370
Email: [email protected]
157-M Main Boulevard, Johar Town, Lahore 54770, Pakistan
Social
Instagram: @cartwe11
TikTok: @cartwe11
Merchant support
Logged-in store owners can reach support from Dashboard → Settings. Include your store subdomain and a description of the issue for the fastest resolution.
You can also email us at [email protected].
- Order and checkout questions.
- Product catalog and inventory help.
- Billing and subscription changes.
- Domain and storefront configuration.
Sales & onboarding
Considering Cartwell for your brand or agency clients? Email us at [email protected] with your catalog size, team size, and timeline. We'll recommend a plan and walk you through migration if you're coming from another platform.
Press & partnerships
Media and partnership requests: [email protected]. See the Press kit page for brand assets and boilerplate.
Privacy & legal
Privacy-related requests: [email protected]. Account deletion can also be submitted via the Account Deletion Request page.
Response times
- Support tickets: typically within one business day.
- Billing emergencies: same day when possible.
- Press and partnerships: within two business days.